Return Policy: Changing and Cancelling
Osmo Orders and Carpet orders are non- refundable.
Orders can be changed or adjusted on the same day within 2 hours of the order being placed. After this your order is being promptly processed and there is no guarantee that an order can be changed or cancelled from shipping out of our warehouse. Cancelled orders that have not been shipped out of our warehouse are assessed a non-negotiable 10% cancellation fee.
Orders can be cancelled after they have shipped. The order will be assessed a non-negotiable 25% cancellation fee. Furthermore, the customer is responsible for the fee charged by the shipping company to stop and return the shipment to our warehouse, plus the original actual shipping charge, not the reduced rate that we bill you. Returns of this matter are only accepted within 14 days.
Returns can be accepted on entire orders and partial orders with a 250 sqft minimum and 14 day limitation. Returns are accepted on current non-discontinued materials. The return must be in unopened perfect cartons and orders must be dated within 14 days from the date on the original receipt. A restocking fee of a non-negotiable 25% will be assessed to all returned orders. The cost of shipping the material is the responsibility of the customer and we are able to provide freight company options for your reference. Refunds are given after the product has been received by the warehouse in good resalable condition. Please take extra time to package returns carefully so they arrive in good resalable condition.
Please allow 24 hours for credit card refunds
Please allow 72 hours for all check or money order returns