Claims Policy

We’re dedicated to providing the best possible service in the flooring industry. Although claims can be cumbersome, it is our intention to make this process as painless to you as possible. If you have found damaged or defective material prior to installation, we are happy to take care of the issue. Installation is acceptance. Once reported, our Claims Team will contact you through email within 3 business days to provide instruction and assist you through the entire process.

Please follow the steps below so that your claim may be processed in a timely manner:

  • Complete the Claim Form:
  • Reference your order number on all communications.
  • Provide a brief description of the issue.
  • Minimum of (6) pictures clearly showing the issue.
  • Include contact information; email address and a working phone number.
  • Preferred resolution; either credit or replacement.